Refund Policies

Online Purchases

We really want you to be happy with your purchase. If you have any issues with your coffee or if there are errors in your order, please contact us within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.

Cafe Purchases

While we can't refund your purchase directly from Customer Support, feel free to submit a request within 30 days of your purchase to our Customer Support Team. We’d be happy to work with the Cafe Manager on your behalf.

Grocery Store Purchases

We really want you to be happy with your purchase. If you need a refund, we refer you back to the retailer where you purchased the coffee for assistance. While we can't refund your purchase directly, we can, at our discretion and with proof of purchase (an itemized receipt), offer replacement products shipped directly to you from one of our roasters. For further assistance, submit a request to our Customer Support Team within 30 days of making your purchase.