We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.
We’ll gladly accept returns or exchanges on defective items, unused items or items damaged in transit. If your gear is faulty, we certainly want to make it right. We typically ask for a photo of the defective/damaged products to pass along to our product team (also if damaged in transit, a photo of that can help us get information to our shipping partners and shipping team). On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations.
Contact us here and our Customer Support team will respond with information on how your return will be processed. Please provide the original order number and the best address for the return shipment.